NBFC
Collection intelligence engine for an NBFC
Prioritised accounts and optimised outreach to lift recovery while lowering cost to serve.
25%improvement in recovery efficiency
The problem
Untargeted collections outreach produced low recovery efficiency and a high cost to serve.
Our approach
- Built risk scoring and predictive recovery models.
- Prioritised accounts and channels by likelihood of recovery.
- Equipped collectors with a real-time copilot.
Impact
The outcome
25%better recovery efficiency
↓cost to serve
↑collector effectiveness
Capabilities used
Services involved
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